Legal

Terms of Service

The rules of the road for using Seek & Win: your rights, our responsibilities, and what happens if something goes wrong.

Last updated: July 11, 2026

1. Purpose

These terms of service (the "Terms") govern the use of the Seek & Win platform, accessible via the mobile application and the website, operated by Seek & Win SAS.

2. Definitions

  • Platform: the Seek & Win mobile application and the associated website
  • User: any person using the Platform
  • Player: a User taking part in treasure hunts
  • Partner Venue: an establishment offering treasure hunts
  • Treasure hunt: a gamified course with objectives to complete
  • Treasure: an item to find or an action to perform in a hunt
  • Reward: a benefit obtained after completing a hunt

3. Acceptance of the Terms

Use of the Platform implies full and unconditional acceptance of these Terms. If you do not accept these conditions, please do not use the Platform.

4. Registration and account

To access certain features, you must create an account by providing accurate and up-to-date information. You are responsible for keeping your credentials confidential and for all activity on your account.

You must be at least 16 years old to create an account. Minors between 13 and 16 years old must obtain the authorization of their parents or legal guardians.

5. Use of the Platform

You agree to:

  • Use the Platform in accordance with applicable laws
  • Not cheat, manipulate, or circumvent the game mechanics, including falsifying your GPS position: automated anti-cheat checks detect location spoofing, and any proven fraud results in disqualification and may lead to exclusion from the Platform
  • Not create fake accounts or impersonate others
  • Not disrupt the operation of the Platform
  • Comply with the specific rules of each Partner Venue
  • Not harass or harm other users

6. Hunt sessions, game rules, and rewards

Treasure-hunt sessions are organized with our Partner Venues and partner brands. Taking part in a session is free of charge, with no purchase required. Each session is governed by a game-rules document stating its dates, venue, the prize at stake, and its commercial value; these rules are available from the session page in the app.

The winner of a session is the player holding the virtual treasure at the scheduled end time, as recorded by our servers, whose decision is final. The prize is collected at the Partner Venue's counter upon presentation of the win code, whose validity is limited in time. Discount coupons may be offered to non-winning participants.

Rewards cannot be exchanged for money unless explicitly stated otherwise. Seek & Win is not responsible for the availability or quality of the rewards offered by Partner Venues.

6bis. Credits and perks

The app offers internal credits used to acquire optional advantages ("perks") that make finding the treasure easier without changing how the winner is determined. Credits have no monetary value, are non-refundable and non-transferable, and cannot be converted into money.

7. Geolocation

Certain features require access to your geographic location. You can disable this feature in your device settings, but doing so will limit your experience.

8. Intellectual property

The Platform, its content, its design, and its features are protected by intellectual property rights. Any unauthorized reproduction, modification, or distribution is prohibited.

9. Liability

Seek & Win strives to ensure the availability of the Platform but does not guarantee uninterrupted operation. We are not responsible for:

  • Damages resulting from the use of the Platform
  • Content created by Partner Venues
  • Accidents occurring during treasure hunts
  • Loss of data or rewards

You use the Platform at your own risk. Be careful when moving around and observe safety rules.

10. Suspension and termination

We reserve the right to suspend or delete your account in the event of a violation of these Terms, without notice or compensation. You can delete your account at any time from the application settings.

11. Changes to the Terms

We may amend these Terms at any time. Changes will be notified through the Platform. Continued use after notification constitutes acceptance of the new Terms.

12. Governing law and jurisdiction

These Terms are governed by French law. In the event of a dispute, the courts of Paris shall have exclusive jurisdiction, unless otherwise required by law.

13. Contact

For any questions regarding these Terms:
Email: legal@seekandwin.world
Address: Seek & Win SAS, Paris, France